COMPLAINTS

If you have a complaint about Halwyn Capital you are fully entitled to raise your concerns with the company. We take all such matters very seriously and consider it important that they are fully investigated in a thorough manner.

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​There are very specific guidelines from the Financial Conduct Authority as to how these matters should be addressed and the process that should be followed. Once you have notified us of your complaint we will investigate it fully and provide you with a formal written response within certain required timelines.

 

To register a complaint or request our full complaints procedure which describes these stages in detail please contact Philip Rose through one of the following methods:

 

Email: philip@halwyn.com

 

Address: Halwyn Capital, Hudson House, Albany Street, Edinburgh, EH1 3QB.

 

Website: www.halwyn.com

 

Mobile: 07572 003 291

 

​If we are unable to resolve your complaint quickly we will conduct a thorough investigation and are required to provide you with a formal written response within 8 weeks. If you do not agree with our formal response letter or you have not received it within 8 weeks you may be entitled to approach the Financial Ombudsman Service to assist you further in resolving the matter.

 

The Financial Ombudsman Service details are:

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Address: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR

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Phone: 0800 023 4567

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Email: complaint.info@financial-ombudsman.org.uk

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Website: www.financial-ombudsman.org.uk

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​The website of the Financial Ombudsman Service noted above also has useful guides with regards to the complaints process and how they can potentially assist you.